FAQ'S


Q). Do you ship Worldwide 🌏? 

A) Yes, we do ship Worldwide. We print on demand and we mention on each item how long the item is estimated to reach you. 

Any queries, please get in touch with us. We’re always happy to help. 

PLEASE ORDER IN ADVANCE IF YOUR ITEM IS A GIFT 🎁

👚WHERE IS MY ITEM?

If you have not received your item in the specified time stated, please contact us immediately. We will ALWAYS provide a tracking number in order for you to track delivery of your item. 

If your item is late, we can track it for you and provide you with an update. 

🚛 SHIPPING PRICES; 

*UK is a fixed rate of £3.99

*Worldwide is a fixed rate of £10.00

 Again, if you have any queries, you can email:

🔴 the.mermaid.unicorn.whisperer@gmail.com 

☎️ Phone number 07764431262 

We base ourselves on excellent customer services and hope you have a very pleasant shopping experience. 

RETURNS;

Our policy lasts 14 days.  If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

✨To be eligible for a return:

- A change in size. It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct size.

- You received the wrong item. Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to the.mermaid.unicorn.whisperer@gmail.com and one of team will follow it up for you.

- You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you still need to return the item to us at the below address and email us immediately after receiving it at:  (the.mermaid.unicorn.whisperer@gmail.com) stating your order number and please include a photo of the damaged goods prior to sending it back. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP. 
If you meet the above criteria please shoot us an email to the.mermaid.unicorn.whisperer@gmail.com
Also we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.

✨ Reasons you will not be eligible for a refund:

- You want a refund/return because you "changed your mind". We print on demand and therefore we cannot accept returns with that inquiry.
- You do not use the above email address to have your return request reviewed and approved by our team, prior to you sending your product back.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them

 

RETURN ADDRESS:

Fantasy EDM Gear®️

23 Peveril Close,

Whitefield,

Manchester,

M45 6NS